Quality Engineering Agile Transformation

Tier 1 Global Banking Institution

Highlights

$14m+ annualised cost reduction

Faster decision making via real-time visibility of 300+ initiatives

Simplified lean work order engagement process

Agile change behaviours stuck across leadership & 7 teams

Background

The Agility Concept was tasked with delivering agility based behavioural working methods to a portfolio of over 300 initiatives and 700 workers. Siloed working conditions and a disconnect from other departments, including their lack of status within the organisation, were key factors in this engagement. Management had no visibility of their top priorities, and were unable to determine if their decisions for changes would have a net effect of inefficient & ineffective decision making for critical work.

Opportunity

The Agility Concept was engaged to advise & drive a positive change impact across the Quality Engineering leadership team, and their people, leveraging agile based behavioural change, and highly visible. We took on the opportunity to ensure the leadership team were empowered to make critical decisions and clearly communicate via a real-time, transparent representation of the current work portfolio. This was coupled with ensuring the testing teams maintained a laser focus on the right work to deliver the right value, aligning to the organisation strategy. Also up for grabs was to improve how the team engaged their internal & external stakeholders, and peers, in an open and collaborative way.

What We Did

At a high level The Agility Concept worked with the leadership & delivery teams to rapidly and pragmatically drive the following outcomes:

Established a tripart decision model across demand (business/product stakeholders), supply (technology), and delivery (project leads) functions at a portfolio level.
Rollout of The Agility Concept’s Mobilise, Coach, Empower, Run methodology, ensuring the right delivery behaviours were embedded across all delivery teams.
Designed and implemented lean governance for portfolio & delivery teams, aligning to enterprise level prioritisation practices.
Our experienced Enterprise & Delivery Coaches worked closely with the delivery teams to establish a Scrum-Ban approach, assigning work into 2-week sprints and aligning to value drivers and team capacity.
Demonstrated the evolution of our clients agility capability via our behavioural assessments.
Physical & digital agile tool establishment in addition to real-time digital dashboards to showcase the improvement of velocity & delivered value over time.

Key Outcomes

The team at The Agility Concept delivered exceptional results for our banking client. Key highlights for this engagement were:

Reduction of $14m+ of underlying costs through simplification and waste reduction, representing a significant return on investment when engaging our services
Confidence to drive rapid decision-making by leadership across a portfolio of 300+ initiatives
Simplified enterprise engagement process of the banks’ quality engineering (system integration testing team) resulting in improved relationships & collaboration with external divisions
We made ourselves redundant by making agile behaviours stick, driving lasting change with the core leadership team and their 7 portfolios